Tnvandi Agent
Privacy Policy
This Privacy Policy explains how Tnvandi handles information when you use Tnvandi Agent and related booking services.
Information collected
Phone and verification details; account/profile and verification documents you submit; booking pickup locations, schedules, selected services, customer contact details you provide, notes and recorded voice instructions; assigned drivers, booking history, tariffs, commission information, chats and reviews; device notification tokens and technical/session information.
Location, photos and audio
Location permission supports selecting pickup points and finding nearby service locations. Microphone access is used when you choose to record booking instructions; recordings are shared with relevant drivers. Camera and photo access support profile and verification uploads. Only provide customer details and recordings you are authorised to share. The Agent app does not use the Driver app’s continuous background trip-meter tracking.
How we use information
We use information to authenticate accounts, arrange and fulfil bookings, match suitable drivers, provide trip updates and communication, calculate fares and commissions, maintain wallet and subscription records where applicable, resolve disputes, prevent misuse and support users.
Who receives information
Relevant booking details are shared with the driver, customer or booking agent involved in a trip and with authorised Tnvandi administrators. Contact information is shared where needed for trip coordination. Driver profile information and selected approved vehicle or identity documents may be displayed to the customer or agent. Driver verification documents are also used by authorised staff for verification and administration.
Service providers
Google Maps and location services support maps, address search and routing. Firebase Cloud Messaging processes device notification tokens to deliver push notifications. Razorpay processes payment information when its checkout is used; payment details entered in its checkout are handled by Razorpay. Hosting and messaging providers help operate the service, store records and deliver verification messages. These providers process information under their own applicable terms and privacy policies.
Permissions and your choices
You can manage location, notifications, microphone, camera and photo permissions in your device settings. We request access for the feature that needs it. Denying a permission may limit that feature. You can update available profile information or contact us to request access, correction or deletion of your information.
Storage and security
Information is stored on service infrastructure used by Tnvandi and its providers. Network connections use HTTPS, and access is controlled through authenticated accounts and administrative permissions. No storage or transmission method can be guaranteed completely secure. Provider processing may occur outside your region.
Retention and account deletion
Account and service data are kept for the operation of your account and for booking support. When you request account deletion, we verify account ownership and review the request for deletion of associated personal data. Booking, payment, wallet, subscription, verification and audit records may need to be retained where required for accounting, legal obligations, fraud prevention or unresolved disputes. Such retained information is restricted to those purposes; other associated data should be deleted or de-identified. Contact the office for the retention information applicable to your request. See our account-deletion page for the request process.
Children
The service is intended for adults arranging or providing transport. It is not designed for children to create accounts independently. If you believe a child has provided personal information, contact us so we can review and address it.
Policy updates and contact
We may update this policy when the apps or data practices change. The updated date will appear on this page. For privacy questions, correction requests or account deletion, contact Tnvandi at +91 9788420420.